Privacy Policy

We collect information reasonably necessary to provide our services:

• •Account details: Name, email address, phone number, and account credentials. If you use Google sign-in, we receive your email address and basic profile information.
• •Travel and booking information: Destinations, dates, traveller details, accommodation, activities, preferences, and special requests.
• •Payment records: Amounts, currency, payment status, and transaction references. Card details are entered through our payment provider's secure checkout and are not received or stored by GoNow.
• •Visa documents: Passport details and supporting documents you provide for visa assistance.
• •Communications: Messages through our website, WhatsApp, Instagram, email, and support desk. AI voice calls may be recorded and transcribed, with notice and any consent required by law.
• •Reviews and photos: Content you choose to submit for publication.
• •Technical information: Website usage, device information, session cookies, notification tokens, and approximate location derived from your IP address.

We use your information to manage accounts and bookings; prepare and track visa applications within our agreed service; process payments and refunds; respond to enquiries; send booking updates and document reminders; prevent fraud; and improve our services.

Our AI assistants may process messages and calls to provide responses and support follow-up. You may request assistance from our team.

Marketing preferences can be changed at any time in your account notification settings, or via the unsubscribe link in marketing emails. Essential booking, payment, security, or legal communications may still be sent. We do not sell your personal information or use it for solely automated decisions that produce legal or similarly significant effects.

We share relevant information with providers only as needed for their role:

• •Meta Platforms: WhatsApp and Instagram communications.
• •OpenAI: Processing message content to generate AI assistant replies.
• •Paystack: Secure payment processing.
• •Resend: Transactional and service emails.
• •Cloudinary: Storage of images and uploaded files.
• •Google: Google sign-in, Firebase push notifications, and destination maps.
• •Vapi: AI telephone and website voice calls, including recordings and transcripts.
• •MongoDB Atlas: Database hosting.

Where required for your requested service, we also share relevant details with airlines, hotels, tour operators, transport providers, insurers, visa application centres, embassies, and consulates.

Some recipients, including immigration authorities and travel suppliers, process information under their own privacy policies and legal obligations. We may disclose information where legally required, to prevent fraud, or to establish or defend legal claims.

Our providers and travel partners may process information outside your country. Where applicable, we use legally required safeguards for these transfers. Information may also be subject to lawful access by authorities in the country where it is processed.

We retain information only as long as necessary to provide services, maintain relevant customer records, meet legal and accounting requirements, and resolve disputes. Visa documents and call recordings are retained according to their purpose and sensitivity.

You may request deletion at any time. Information we must lawfully retain will be restricted to the relevant purpose and deleted when no longer required.

Subject to applicable law, you may request access, correction, deletion, restriction, or a copy of your information, and object to certain processing or withdraw consent. Withdrawing consent does not affect processing already lawfully completed and may affect services that require that information.

You can manage available notification preferences in your account and follow our Data Deletion instructions to request removal. We may reasonably verify your identity before acting on a request. You may also complain to the relevant data protection authority.

We use essential cookies to support sign-in, security, and website functionality. Where required, we obtain consent before using optional analytics or advertising cookies.

We use encrypted connections, access controls, hashed passwords, and protected document storage. Access is limited to authorised people who need information for their work. No system is completely secure; we address security incidents and provide notifications where legally required.

Our accounts and purchasing services are intended for adults. Parents, guardians, or appropriately authorised adults may provide children's information where necessary for travel or visa services.

Reviews and photographs submitted for publication may be visible publicly. Private documents and conversations are not permission to use your information in advertising. We obtain separate permission where required for promotional use.

We may update this policy as our services or legal obligations change. The date above identifies the current version. Material changes will be communicated where required.

For privacy questions or requests, contact GoNow (Explore by GoNow) through our Support page, your existing GoNow support conversation, or email Gonowcustomerservices@gmail.com.